Strategy and executive advice, outcome-based BPO pricing and partner governance, vendor-neutral RFP selection, cloud contact center implementation with Untangl, and client-branded pod operations.
Where we help
Make the right CX decisions, then make them stick.
Front-of-house AI vs. back-of-house human strategy, 12-month capacity forecasting, technology audits, solution architecture, and executive advisory.
Learn more →Get more from every outsourcing partner.
Outcome-based, per-minute and hourly BPO pricing benchmarks, partner performance governance, and offshoring strategy.
Learn more →Shortlist the right vendors and partners, faster.
Vendor-neutral technology and BPO requirements, RFP authoring and management, objective scoring, and contract negotiation support.
Learn more →Expert hands to build and integrate.
Amazon Connect migrations, model-agnostic voice AI front doors, plug-and-play client-branded queues, and Athena lakehouse reporting with Untangl.
Learn more →We run it so you can focus on customers.
24/7 multichannel support, dedicated client-branded pods, generalist vs. specialized agent staffing, and ongoing platform administration.
Learn more →We blend cutting-edge CX tech with real human know-how, delivering smarter, faster, more personalized service. From seamless integrations to tailored solutions, our approach streamlines your workflows, boosts efficiency, and sets your business apart.
On-demand consulting, strategic planning, or flexible staffing. We bring decades of experience to boost customer experience and contact center performance. Whatever you need, we've got you covered.
Cover inbound around the clock with dedicated client-branded queues.
Add onshore, nearshore or offshore agents when volume grows.
Grow revenue with outbound sales and retention campaigns.
Give leaders a 12-month plan with capacity models, BPO rate benchmarks, and an AI roadmap.
In 2026, the team delivered an Amazon Connect migration that increased the client's functionality and reporting, and supported the transition of admin ownership to the client's team, including training.
A multi-brand e-commerce business was struggling with scattered support teams and seasonal staffing headaches. The team unified support for multiple brands under one streamlined system, delivering: a single platform for all brands (no more silos); multi-skilled full-time and gig agents to flex with demand; rapid scaling during peak seasons, with no need for new hires or training; consistent, high-quality service across every brand. The business now adapts instantly to seasonal spikes, saves on recruitment costs, and maintains seamless customer support year-round.
A non-profit organization sought to maximize the value of their operational data. The team modernized their data model, incorporating speech analytics and third-party data sources, and developed business visualization and workflow analytics. By transforming their data strategy, we helped them streamline operations, enhance efficiency, and optimize resource allocation.
