Built by operators from both sides of the contact center.
Led by Kelli Fender and Aaron Fender, Kanda CX unites executive CX advisory and global BPO strategy with Untangl's serverless cloud contact center platform—empowering the human agents who handle what AI can't.
Human agents deserve the same data as AI agents
The market is pouring billions into the front of house: agentic AI chatbots and self-service deflection. When those bots resolve routine inquiries, the contacts reaching your human agents are complex exceptions and high-emotion escalations.
We believe the people handling those critical conversations deserve the exact same real-time data, proactive email templates, automated after-call work (ACW), and coaching consistency as your AI agents.
Kanda CX brings together executive CX consulting, outcome-based BPO strategy from firsthand knowledge of how BPOs operate, and hands-on operations—powered by Untangl's serverless cloud engineering platform (vendor-neutral, with Amazon Connect, Google Cloud, and custom builds).
The Kanda CX family: Kanda CX + Untangl
Kanda CX is the parent company of Untangl. Untangl continues to build and support its contact center technology products—EngageHQ, FocalPoints.AI, and serverless Cloud Solutions—while Kanda CX delivers executive consulting, BPO strategy, RFP governance, and managed services.
Built by practitioners who have sat on both sides of the table
Combining enterprise buyer-side operations, global BPO executive leadership, and serverless AWS architecture.
Kelli Fender
Chief Executive Officer
Executive Governance & AI Strategy
Directs corporate vision, enterprise governance, commercial contracts, and cloud-native AI platform modernization across Kanda CX and Untangl. Leads the transition from legacy static speech servers to agile AWS Generative AI architectures that evolve at the speed of the market.
Aaron Fender
President & Chief Revenue Officer
Kanda CX
For decades, I’ve built my career around a simple mission: accelerating growth and scaling organizations through operational excellence, AI and digital innovation, and human-centered leadership. As a former COO and executive leader at global enterprises like Movate and ResultsCX, I’ve had the privilege of leading multi-million-dollar transformations, expanding global footprints across multiple continents, and helping position companies for successful private equity partnerships. I love the challenge of turning complex business strategies—and the latest advancements in AI and customer experience technology—into streamlined, scalable results.
Away from work, you can usually find me staying active in the gym, working on my golf swing, or planning my next travel adventure. For me, balance is everything—the focus required on the golf course or the discipline of fitness keeps me energized for the fast-paced world of executive leadership.
Global Footprint & Careers
Headquartered in Salt Lake City, Utah, with a hub in Phoenix, Arizona, and technical and operational delivery teams worldwide. Interested in joining our advisory or cloud engineering practice? Reach out to our team →