Get more from every outsourcing partner.

See how your BPO rates and performance compare.

Let's Talk

How we work on BPO

CompareBenchmark rates from Aaron's firsthand experience

ChooseSet the onshore, nearshore, and offshore mix

AgreeTerms so partners win when your outcomes improve

ManageHold every partner to the same scorecard

What we do

Better outcomes and lower cost from every BPO partner

Leaders have sat on the client side (a Fortune 500 automaker) and the executive BPO side (a global BPO leader and a leading CX outsourcing firm).

Lower your BPO spend by benchmarking hourly, per-minute, and outcome-based pricing from firsthand knowledge of how BPOs price and operate.
Hold every partner to the same standard with executive scorecards, SLA enforcement, and multi-vendor calibration.
Align partner incentives so your BPOs win when your customer outcomes improve.
Choose the right delivery mix across onshore (US), nearshore (LATAM), and offshore (Philippines, South Africa and Europe) centers.
Support multiple brands as you grow with the right balance of generalist and specialized pods.
Raise BPO agent performance with Untangl's proactive templates, automated after-call work, and FocalPoints.AI coaching.

Compare BPO vendor pricing side by side — powered by our partner economiCXLearn more →

How we work

Benchmark rates from firsthand BPO experience, set the terms, and manage performance.

Discover

See how current rates and partner performance compare.

Benchmark hourly, per-minute, and outcome-based rates from firsthand knowledge of how BPOs price.
Compare partner performance, SLAs, and the current onshore, nearshore, and offshore mix.

Plan

Choose the partners and set the contract terms.

Choose the delivery mix across US, LATAM, and Philippines centers.
Set terms so partners win when your customer outcomes improve.
Define the scorecards and the generalist or specialized pods each brand needs.

Deliver

Onboard the partners you select.

Onboard each BPO with the scorecards and SLAs in place.
Stand up the pods that will support each brand.
Put proactive templates, automated after-call work, and FocalPoints.AI coaching in front of the agents.

Optimize

Manage partner performance after go-live.

Hold every partner to the same scorecard.
Calibrate performance across vendors so the standard stays the same.
Revisit rates and terms as volume and outcomes change.

Pair services with proven products

Give every BPO partner's agents the same routing, proactive templates, coaching and 100% auto-QA through Untangl, on Amazon Connect or your own cloud stack.