Build a contact center that scales, from a voice AI front door to client-branded queues and reporting your leaders can act on.
How a build runs
Design the solution with Untangl, cut over on a plan, and hand the build to your team.
Capture what the build has to do.
Design the solution before the build.
Build it with Untangl, test it, and cut over.
Hand the build over and tune it.
In 2026, the team delivered an Amazon Connect migration that increased the client's functionality and reporting, and supported the transition of admin ownership to the client's team, including training.
A non-profit organization sought to maximize the value of their operational data. The team modernized their data model, incorporating speech analytics and third-party data sources, and developed business visualization and workflow analytics. By transforming their data strategy, we helped them streamline operations, enhance efficiency, and optimize resource allocation.
A financial institution faced a surge in call volume during a hiring freeze, creating operational strain and longer wait times. The team designed and deployed a conversational chatbot that seamlessly integrated with their banking platforms, improving employee availability and speeding up customer support.
Implementations are delivered with Untangl, our technology platform for the contact center.
