Keep the know-how when a veteran retires.
Agentees learn from your current staff and documents: the workarounds, vendor history, and pricing judgment nobody wrote down. That knowledge stays in the business after the person who taught it leaves.
A Kanda CX partner
Keep what your team knows when people leave.
ÂGENÇ deploys AI employees, called Agentees, into small and mid-size businesses. Each one has a defined role, learns from your team and data, and keeps that knowledge in the business when people leave.
Cover the roles you can't hire for.
When a seat stays open, ÂGENÇ deploys an Agentee built for that role. It is onboarded like a hire, with a supervised training period, so you skip the job posting and the long ramp.
Take the repeat work off your strongest people.
Agentees handle routine, repeatable tasks, so experienced staff spend their time on the judgment calls and customer relationships that need a person.
Handle routine customer requests around the clock.
The customer service Agentee manages intake, routes tickets, resolves routine issues, and hands complex problems to the right person on your team. It works with Zendesk, Intercom, Salesforce Service Cloud, and Freshdesk.
Get answers without interrupting your busiest people.
MOSAIC, the ÂGENÇ knowledge layer, records decisions, commitments, and context as Agentees work. Anyone can ask it a question in plain language and see the sources behind the answer, with access controls, audit trails, and human sign-off built in.
With clients
How Kanda CX uses ÂGENÇ
Same partner, three moments in the work. ÂGENÇ does not replace a vendor-neutral recommendation. We bring it in where an AI team member fits the role better than a new hire or another tool.
Readiness & rollout
ÂGENÇ requires a readiness review before any deployment. We help leadership choose the first roles, decide what stays human, and plan how the change is introduced to the team.
Transitions & retirements
Before an account moves or a long-tenured leader leaves, capture their process knowledge so the next team does not start from zero.
Roles behind the floor
Fill the coordination, project management, and finance roles that keep a support operation running, so supervisors can stay with their agents.