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Kanda CX Acquires Untangl to Unify C-Suite CX Advisory and Next-Gen Contact Center SaaS

Strategic Acquisition Combines Executive CX Consulting, Global BPO Sourcing, and Serverless Cloud Contact Center Technology Under Kanda CX Leadership.

SALT LAKE CITY, UT — November 5, 2026 — Kanda CX LLC, a premier customer experience (CX) advisory and technology integration firm, today announced the successful acquisition of Untangl, a provider of serverless cloud contact center architecture and omni-channel interaction management technology. The transaction, effective September 30, 2026, positions Kanda CX as a comprehensive, end-to-end partner for enterprise organizations seeking to modernize customer operations and maximize human and AI collaboration.

With the integration of Untangl, Kanda CX bridges high-level executive advisory and global BPO partner optimization with proprietary software platforms, including EngageHQ (omni-channel contact center routing and automated interaction management) and FocalPoints.AI (100% AI-driven interaction QA and automated agent coaching).

Addressing the Automation Shift in Modern Customer Experience

As enterprise leaders deploy front-end agentic AI and self-service bots to deflect routine inquiries—handling routine happy-path claims—human agents on the back-end face increasingly complex, high-emotion escalations. Kanda CX was structured to equip frontline specialists with real-time intelligence, proactive templates, and automated after-call work (ACW) required to resolve these critical customer interactions.

"The contact center landscape is undergoing a massive shift," said Kelli Fender, Chief Executive Officer of Kanda CX. "While front-end AI deflects routine volume, customer loyalty is ultimately won or lost during the complex, high-touch exceptions handled by human specialists. By bringing Untangl’s serverless technology and Amazon Connect expertise under the Kanda CX umbrella, we empower enterprise leaders with both the strategic roadmap and the native tech stack needed to build a resilient, high-performing CX operation."

Expanded Capabilities and Market Positioning

Under the combined organization, Kanda CX will deliver five services:

Consulting & Executive Advisory
BPO Strategy & Partner Optimization
RFP Process & Vendor Selection
Professional Services
Managed Services

Untangl also brings its own products.

"Enterprise leaders are tired of fragmented advisory and rigid legacy software that fails to adapt to modern AI," added Aaron Fender, President & Chief Revenue Officer of Kanda CX. "Our hybrid model combines deep operational pedigree with consumption-based, serverless technology. Whether clients need to restructure BPO pricing models, migrate to cloud contact centers, or deploy automated QA across 100% of customer interactions, Kanda CX provides a direct line to measurable C-suite value and margin growth."

Untangl will continue to operate as the dedicated product and software engineering brand under the Kanda CX umbrella, maintaining uninterrupted service and platform access for all existing clients.

For more information about the acquisition or to learn about Kanda CX’s advisory and product offerings, visit kandacx.com or untangl.com.

About Kanda CX

Kanda CX LLC is an executive CX advisory, technology integration, and managed services firm headquartered in Salt Lake City, Utah. Combining decades of enterprise leadership across buyer operations and global BPO leadership, Kanda CX guides mid-market and enterprise organizations through contact center modernizations, BPO partner benchmarking, and modern cloud architectures.

About Untangl

Untangl, a Kanda CX company, builds serverless cloud contact center software and AI interaction tools designed for AWS and Google Cloud environments. Featuring EngageHQ, FocalPoints.AI, and custom cloud integrations, Untangl simplifies complex contact center operations with model-agnostic voice AI, automated after-call work, and 100% interaction quality assurance.

Media & Commercial Contact: Aaron Fender

President & Chief Revenue Officer, Kanda CX

Email: sales@kandacx.com

Website: www.kandacx.com